Terms of Service

Last updated: September 2026

Welcome to Vault & Co. These Terms of Service govern your use of the Vault & Co website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Vault & Co

Vault & Co is an independently operated Australian online accessories business based in Melbourne, Victoria, Australia.

We offer everyday accessories including wallets, bags, car accessories, office and lifestyle accessories, and other products available through our online store.

Vault & Co works with selected manufacturing, supply and fulfilment partners in Australia and internationally. Depending on the product, inventory availability and fulfilment requirements, an order may be fulfilled from Australia or from an international supply location.

We aim to provide accurate product information, transparent pricing and clear information about shipping, returns and customer support.

2. Using Our Website

You agree to use our website lawfully and in a way that does not:

• violate any applicable law or regulation;

• interfere with the operation or security of the website;

• attempt to gain unauthorised access to our systems;

• misuse our website or its content; or

• infringe the rights of Vault & Co or another person.

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and current.

Product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information and make reasonable changes to products or listings where necessary.

4. Product Availability

Products displayed on our website are subject to availability.

Although we regularly monitor inventory and work with our supply and fulfilment partners to maintain availability, there may occasionally be circumstances where a product becomes unavailable after an order is placed.

If we cannot fulfil an accepted order, we will contact you and, where appropriate, provide a refund for the affected product or order.

5. Prices and Payment

All prices displayed on the Vault & Co website are in Australian dollars (AUD) unless otherwise stated.

The applicable product price and any shipping charges will be displayed during checkout before you complete your purchase.

Payment must be successfully received before an order can be processed.

We use third-party payment providers to process payments. Vault & Co does not directly store complete payment card details.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation may be sent to the email address provided during checkout.

We reserve the right to cancel or refuse an order in reasonable circumstances, including where:

• a product is unavailable;

• there is an obvious pricing or listing error;

• we reasonably suspect fraudulent or unauthorised activity; or

• we are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Shipping and Fulfilment

Orders may be fulfilled from Australia or from international supply locations depending on the product, inventory availability and fulfilment requirements.

Our current estimated processing time is 2–4 business days.

Estimated delivery times are generally:

• 7–14 business days from dispatch for international deliveries.

Delivery estimates are estimates only and are not guaranteed delivery dates. Actual delivery times may vary because of the destination, carrier operations, customs processing, public holidays, weather, peak periods and other circumstances outside our reasonable control.

Orders containing products supplied from different locations may arrive in separate parcels.

Further information is available in our Shipping Policy.

8. Customs, Duties and Taxes

For international orders, customs duties, import taxes, clearance charges or other fees imposed by the destination country may apply.

Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

9. Returns, Refunds and Consumer Guarantees

Our Refund Policy explains the process for requesting a return or refund.

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL) or any other applicable law.

Where a product has a problem covered by the ACL, your legal rights may apply regardless of any additional conditions in our voluntary returns policy.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services and other technology providers.

Those services may have their own terms and privacy policies. Vault & Co is not responsible for the independent operation of third-party services outside our reasonable control.

11. Intellectual Property

Unless otherwise stated, content on the Vault & Co website, including our branding, text, graphics, photographs, logos and website materials, is owned by or licensed to Vault & Co.

You may not reproduce, distribute, modify, republish or commercially exploit our website content without permission, except where permitted by law.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify parts of the website for maintenance, updates, security or other operational reasons.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after an update constitutes acceptance of the updated terms to the extent permitted by law.

14. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia, except where applicable consumer protection laws provide otherwise.

15. Contact Us

If you have questions about these Terms or your order, please contact:

Vault & Co
Melbourne, Victoria, Australia
Email: admin@thefanclubco.com
Phone: +61 494 023 149

We aim to respond to customer enquiries during our stated customer service hours.