Shipping Policy

Last updated: September 2026

Vault & Co delivers products to customers using a combination of Australian and international supply and fulfilment partners.

Because different products may be fulfilled from different locations, shipping times, carriers and delivery routes can vary by product and destination.

1. Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received.

Processing includes order verification, preparation and dispatch arrangements.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

2. Delivery Times

For international deliveries, the estimated delivery time is generally 7–14 business days from dispatch.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times can vary depending on:

• destination;

• shipping carrier;

• customs and border processing;

• public holidays;

• peak shopping periods;

• weather or other events affecting transportation; and

• circumstances outside our reasonable control.

3. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout based on the destination, products ordered and available shipping method.

The shipping charge shown at checkout is the applicable shipping charge for that order unless otherwise stated.

4. Tracking

Where tracking is available for an order, tracking information will be sent to the email address provided during checkout after the order has been dispatched.

Some shipments may be handled by different carriers or logistics providers depending on the fulfilment location and destination.

Tracking updates may take some time to appear after dispatch.

5. Multiple Shipments

If an order contains products supplied from different locations, the products may be dispatched separately and arrive in multiple parcels.

You may therefore receive separate tracking information and different delivery dates for products within the same order.

This does not result in an additional shipping charge unless an additional charge was clearly displayed and accepted at checkout.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Vault & Co is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have provided incorrect delivery information, contact us as soon as possible at admin@thefanclubco.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes, clearance charges or other fees imposed by the destination country.

Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.

Customs requirements and charges vary between countries and are outside Vault & Co's control.

8. Delayed Deliveries

Delivery estimates are provided as a guide and can be affected by circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at admin@thefanclubco.com with your order details.

We will review the shipment and, where appropriate, work with the relevant shipping or fulfilment provider to investigate.

9. Lost or Damaged Shipments

If an order appears to have been lost or arrives damaged, contact us as soon as reasonably possible at admin@thefanclubco.com.

Please provide your order number and relevant details or photographs where appropriate so that we can investigate the issue.

Your rights under the Australian Consumer Law are not affected by this policy.

10. Contact Us

For shipping questions or assistance with an order, contact:

Vault & Co
Melbourne, Victoria, Australia
Email: admin@thefanclubco.com
Phone: +61 494 023 149