Privacy policy

Last updated: 22/08/2026

Vault & Co. ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

When you browse or shop with us, we may collect:

• Contact details (name, email, phone, shipping/billing address)
• Order and payment information (processed securely by our payment provider — we do not store full card details)
• Device and browsing data (IP address, browser type, pages viewed) via cookies and analytics tools
• Communications you send us (support emails, reviews, newsletter sign-ups)

How We Use It

We use your information to:

• Process and deliver your orders (including sharing necessary details with our shipping/dropship suppliers and couriers)
• Respond to customer service enquiries
• Send order updates and, if you've opted in, marketing emails
• Improve our website and product range
• Meet legal and accounting obligations

Disclosure to Third Parties

Because Vault & Co. operates on a dropshipping model, relevant order details (name, shipping address, items ordered) may be shared with our fulfilment/dropshipping suppliers so they can ship products directly to you. We also share data with:

• Payment processors (e.g. Shopify Payments, PayPal, Stripe)
• Shipping and logistics providers
• Analytics and marketing platforms (e.g. Google Analytics, Meta/Facebook Pixel), where used

Some of these providers may be located overseas (including but not limited to the United States, China, or Europe depending on your specific suppliers) — by using our store, you consent to this overseas disclosure for the purposes described above.

Cookies

We use cookies to keep your cart working, remember preferences, and understand how the site is used. You can disable cookies in your browser, though some site features may not work properly as a result.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including using a PCI-DSS-compliant platform (Shopify) for payment handling.

Access and Correction

You can request access to, or correction of, the personal information we hold about you by emailing admin@thefanclubco.com. We'll respond within a reasonable timeframe.

Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.

Complaints

If you have concerns about how we've handled your personal information, contact us at admin@thefanclubco.com first.

Changes to This Policy

We may update this policy from time to time; the current version will always be posted on this page.