Privacy Policy

Last updated: September 2026

Vault & Co respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit or use our website, place an order or contact us, how we use that information, and the circumstances in which it may be shared with service providers and fulfilment partners.

1. About Vault & Co

Vault & Co is an independently operated Australian online accessories business based in Melbourne, Victoria, Australia.

Vault & Co works with selected manufacturing, supply and fulfilment partners in Australia and internationally. Depending on the product, inventory availability and fulfilment requirements, orders may be fulfilled from Australia or from an international supply location.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• order and transaction information;

• information you provide when contacting customer support;

• information about products you purchase or consider purchasing;

• device and browser information;

• IP address and approximate location information derived from technical data;

• website usage and browsing information; and

• information collected through cookies and similar technologies.

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific purpose and handled in accordance with applicable law.

3. How We Collect Information

We may collect information when you:

• place an order;

• create or use an account, where available;

• subscribe to communications;

• contact us;

• interact with our website;

• submit information through forms; or

• otherwise communicate with Vault & Co.

Some information may also be collected automatically through cookies, analytics tools and similar technologies when you use our website.

4. How We Use Personal Information

We may use personal information to:

• process and fulfil orders;

• arrange delivery;

• provide customer support;

• communicate with you about orders and enquiries;

• process payments;

• provide information about our products and services;

• improve our website, products and customer experience;

• prevent fraud, misuse and security incidents;

• maintain business and transaction records;

• comply with legal obligations; and

• carry out other purposes reasonably expected in connection with operating our business.

We do not sell personal information as a business practice.

5. Payment Information

Payments are processed through third-party payment providers.

Your payment information may be handled directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Vault & Co does not intentionally retain complete payment card numbers after payment processing.

6. Shipping, Manufacturing and Fulfilment Partners

To fulfil orders, we may need to share relevant customer information with suppliers, manufacturers, logistics providers, shipping carriers and fulfilment partners.

Information shared may include details such as your name, delivery address, contact information and order details where reasonably necessary to fulfil and deliver your purchase.

Our supply and fulfilment partners may operate in Australia or overseas.

7. International Disclosure

Because Vault & Co works with suppliers, service providers and fulfilment partners in Australia and internationally, personal information may be processed or stored outside Australia.

Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances to use reputable service providers and to handle information in accordance with applicable privacy obligations.

8. Cookies and Analytics

Our website and third-party service providers may use cookies and similar technologies to:

• operate essential website functions;

• remember preferences;

• understand website traffic and usage;

• improve website performance; and

• support advertising or marketing activities where applicable.

You can manage certain cookie settings through your browser. Disabling some cookies may affect website functionality.

9. Marketing Communications

Where permitted by law, we may send marketing communications about Vault & Co products, offers or updates.

You can unsubscribe from marketing communications using the unsubscribe option provided in the relevant communication or by contacting us.

Transactional communications, such as order confirmations and important service messages, may still be sent when necessary to complete or manage your order.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our website uses industry-standard security measures provided through our ecommerce platform and relevant service providers.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Access and Correction

You may contact us if you would like to request access to or correction of personal information we hold about you, subject to applicable legal requirements.

We may need to verify your identity before responding to an access or correction request.

12. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, prevent fraud or comply with legal obligations.

13. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where doing so would be unlawful.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently and have their own privacy practices. We encourage you to review their privacy policies before providing personal information.

15. Privacy Complaints

If you have a concern about how Vault & Co has handled your personal information, please contact us first so we can investigate and attempt to resolve the matter.

If your concern cannot be resolved, you may have the right to contact the relevant Australian privacy regulator or other applicable authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

17. Contact Us

For privacy questions, requests or complaints, contact:

Vault & Co
Melbourne, Victoria, Australia
Email: admin@thefanclubco.com
Phone: +61 494 023 149