Refund policy

Damaged or Wrong product

We want you to love what you order. If you've received a damaged product or you have received the wrong product, you may request a return within 3 days of delivery, provided the item is:

• Unused, unworn, and in its original condition
• In its original packaging with tags attached (where applicable)
• Accompanied by proof of purchase (order number or receipt)

To start a return, email us at admin@thefanclubco.com with your order number and the reason for return. We'll confirm eligibility and provide return instructions within 2 business days.

Change-of-mind returns are not offered, unless the item is faulty, not as described, or we made an error with your order.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If a product has a major fault, doesn't match its description, or isn't fit for its intended purpose, you're entitled to a repair, replacement, or refund regardless of the 3-day window above, and this right does not expire after 3 days. Contact us and we'll resolve it in line with your statutory rights.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days of us receiving the returned item. Shipping costs are non-refundable except where the return is due to our error or a faulty item.

Sale Items

Items purchased on sale/clearance can only be returned if faulty or not as described, unless stated otherwise at checkout.

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless faulty: [e.g. pierced accessories, personalised/engraved items].